Warranty & Returns
At Almasreen, we donโt just sell appliances โ we support you throughout their lifetime. Our dedicated after-sales service ensures peace of mind, reliability, and continuous care for your home.
๐ Warranty Policy
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Your warranty period begins from the date of Product installation.ย
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Please keep your original invoice to activate and claim warranty.
Warranty Covers:
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Manufacturing defects
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Malfunctions from normal household use
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Free replacement of original spare parts (during the warranty period)
Warranty Does Not Cover:
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Damage caused by misuse, accidents, or neglect
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Repairs done outside authorized service centers
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Cosmetic changes (paint, scratches, dents)
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Breakage of glass, plastic parts, or light bulbs
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Consumables such as filters, belts, batteries, etc.
๐ After-Sales Services
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Authorized Service Centers across Egypt
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Installation support for major appliances
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Maintenance checks and spare parts replacement
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Customer hotline & WhatsApp for quick assistance
๐ Need Help?
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Call our Customer Care Hotline: 17724
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WhatsApp us: 0109 9881423
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Or visit any of our branches for service requests.
๐ข Service centers
All services mentioned above are covered by the product manufacuring companies, not by us Almasreen.ย Howeverย we gurantee the product until it gets delivered to your door step.ย
๐ Return & Exchange Policy
14-Day Exchange Policy
Customers may exchange eligible products within 14 days of purchase provided that:
- The product is unused
- The product is in its original packaging
- All accessories and manuals are included
- The original invoice is presented
7-Day Return Policy
Customers may return eligible products within 7 days of purchase for a refund provided that:
- The product is unused
- The product is in its original packaging
- The original invoice is presented
Non-Returnable Items
Returns or exchanges are not accepted for:
- Installed or used appliances
- Products damaged due to misuse or negligence
- Items without original packaging or invoice
- Clearance or final-sale items
- Products that require installation once installed
Refund Processing
Approved refunds will be processed within 7โ14 business days through the original payment method.
For card payments, refund timing may vary depending on the issuing bank.
Shipping and delivery fees are non-refundable unless the return is due to a defective or incorrect product.
For assistance, please contact:
Customer Care: 17724
WhatsApp: 0109 9881423